cPanel is most popular and widely used control panel. But nothing is perfect. Same applies to cPanel. Every now and then you are going to face issues managing the server. With this server management plan you will get complete cPanel Server Management, our cPanel Admins will will mange and monitor your server 24x7x365.
- cPanel must be installed in your server. ( We can install and setup cPanel on your new server for free)
- Operating System (OS) Supported: All RedHat, CentOS and CloudLinux Products
24x7 Server Monitoring
- HTTP(Apache, Litespeed, Nginx), SMTP, POP3, IMAP (exim, courier-imap/dovecot), MySQL, DNS(BIND(named),NSD)
- System Integrity Monitor(SIM) - It auto-restart the services if they are down ( Optional)
We don't limit the number of hours that we work on your server. You can open any number of tickets and we are going to resolve all.
- 1 hour response time guarantee
- 24 hours resolution time guarantee
On average 90% of the tickets are resolved within 4 hours.
- Daily/Weekly cPanel updates
- Apache,PHP Upgrade and downgrade
- Backup Configuration
- Nameserver Setup
- Backup Restoration
- Disk space issues
- SSL Installation
- DNS Editing
- Mail Server Setup (exim + courier-imap/dovecot)
- FTP Server Setup (pure-ftpd/pro-ftpd)
- Google Apps Setup (DNS)
- Apache Optimization – Apache performance optimization by tweaking settings.( Optional: Install Nginx as a proxy/load balancer for Apache )
- PHP Configuration – Widely used PHP modules will be enabled for maximum compatibility.
- MySQL Optimization – MySQL performance Optimization using my.cnf and enabling query caching.
- PHP Caching – Optimizes PHP performance through Xcache/Eaccelerator/Memcache script caching.
- Monitoring Apps – We will install MyTOP, Iptraf, and Iftop utilities to easily monitor server performance.
- Process Resource Monitor - monitor and kill processess overloading the server (Optional)
- SPRI ( System Priority ) - control server load(optional)
Firewall Installation and Configuration
Config Server Firewall (CSF) will be installed and configured to do below things.
- Block large number of connections(on request)
- Report user having large number of process or using high memory
- Alert when a script sends large number of emails
- Suspicious file reporting - reports potential exploit files in /tmp and similar directories
- Alert when load average remains high for more than a particular interval of time
- SYN Flood protection ( on requrest)
- Block countries ( on request)
- Port Scan tracking and blocking
- SSH login notification
- SU login notification
- WHM root access notification
- Block IP's with multiple failed login
CPU Usage, Disk Space Usage, Memory Usage, Server Load will be monitored 24×7.(on request)
Level2 & Level3 Support
- Testing/Auditing Server from time to time
- Ensuring maximum uptime
- Installing and configuring RAID
- LVM( Logical volume Manager) Setup
- Suggesting New technologies to improve uptime and performance
- write shell script to do task automation
- and other tasks
Rootkit Hunter and Chkrootkit will be installed and configured to perform nightly security audits to ensure the server is safe and protected from intrusions and hackers trying to gain access to the server. The softwares will scan the server for rootkits, worms and LKMs and are regularly updated.
Maldet malware scanner will be installed and configured to perform nightly scan to ensure no malware files are present on the server.
Below Modules installed on request only.
- mod security - Block Web based attacks like SQL injection etc.
- mod_evasive – DOS, DDOS, and brute force detection and suppression for Apache
- PHP SuHosin - PHP Hardening and Security module
- DNS Hardening - Hide DNS Version and disable DNS recursion
- FTP, HTTP file upload Scan - Pure-ftp and Apache will be configured to scan all uploaded files using ClamAV. This will highly reduce the risk of virus files being uploaded to your server.
Backend Server Software Support and Upgrades
Latest Stable available version of Kernel, Apache, PHP, MySQL, Perl, Exim etc.
LiteSpeed Server Support
LiteSpeed Web Server is the leading high-performance, high-scalability web server. It is a commercial product by LiteSpeedTech.com. Our Server Management Service includes LiteSpeed Server Support at no cost.
3rd Party Software Installation
FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules
- Mail queue manager - Check your mail queue from WHM itself. There will be no need to learn complex exim commands.
- Email Limits per domain - By default WHM only allows you to set email limit globally, not on per account basis. With this plugin you will be able to set email limit per domain. It’s useful when your clients are sending marketing emails.
Server Log Monitoring
- Server logs will be monitored and correct solutions will be applied.
- If any service has problem we will fix it.
- Clean logs every month
- Complete server scan every month for vulnerability
- Update your server every month ( manual update including kernel )
- Unlimited support tickets