Emergency Support
This Emergency Server Support plan for Linux Servers is specifically designed to help you during an emergency. Our 24/7 server management team will be there to proivde your rapid assistance. We have listed be below few emergency services we handle regularly but we can help you with any emergency Linux server administration tasks.

Emergency Server Support Features

The plan is strictly for those who want real quick action. Our Emergency support team is available 24/7 and they will start working on your server within 15 minutes. Which means you never wait for service delivery and would see us working on the server right away

  • Flat rate – It’s a flat rate of $85/issue.
  • 15 Minutes Priority Response – Admin will start working on your issue within 15 minutes
  • Three hours of priority dedicated server administration time – The admin will work dedicatedly on your ticket only .
  • 14 days support – You will get 14 days support regarding the same issue¬† after it is fixed .

Common Emergency Service Issues

Security Issues

  • Investigating hacking/intrusion attempts
  • Finding spammer
  • Server under DOS attack

Webserver issues

  • Apache not Working
  • 500 Internel Server Error
  • Webpage loading slows
  • Some Website stopped working

Database Problems

  • All websites stopped working after database server upgrade
  • Database connection problems after PHP recompilation
  • Recurring “Database Connection Limit exceeded” error messages on critical websites
  • Database corruption (Note: innodb database can’t be repaired)

Control Panel Issues

  • cPanel
  • Plesk

Mail Server Issues

  • Server not Sending/Receiving emails.
  • Particular email accounts not working

Frequently Asked Question

When Will your start working on server?
Within 15 minutes after your signup
Do I get dedicated priority service?
Yes, The admin who will work on your ticket will work dedicatedly on your issue till the issue is resolved
Do your provide refunds?
No, this service is purely based on the time that we spend working on your server
What information do you need to get started?
Root SSH login details and we should be remotely able to access your server.
Are my login details safe?
Absolutely yes. We have a highly secured system and we follow strict procedures