ServerTechSupport provides your company with affordable and quality dedicated web hosting support staff. We will help you avoid infrastructure and human resource hassles by outsourcing your IT staffing needs. With Outsourced Dedicated Web hosting support plan, you will get a team ( 4 members ) of highly experienced and qualified techs work who will work ONLY for your company. Exclusive access to their IM and email is provided along with this package. 3 Dedicated techs will work for 8 hours a day – 6 days a week. The 4th tech(backup tech) will handle the shift during weekly off of the regular tech. This is the best plan for you if you have high ticket load.
We guarantee that you will get the best, experienced and expert staff. We also have a very strict commitment to providing exceptional standards in English ability. The Support will be fully Transparent to your Clients. We will be using your HelpDesk System and company signature to answer Support Questions / Queries. You customers will don’t know that you have outsourced your staff for web hosting service.
Each staff member is hand selected by our management to suit your company’s needs and you can interview each of them. If you are not satisfied then we will provide you replacements.
24×7 Dedicated staff for technical support
- Technically Strong sever administrators.
- RHCE, MCSE, MCSA certified engineers.
- Completely Dedicated Staff.
- These techs are very good at communication and will provide you with regular updates.
- Techs will solve your clients issues on helpdesk and live chat.
- 3 days RISK FREE TRIAL available, 6 hours per day only.
- Paid trials too are available
- You can directly talk to tech on IM( Gtalk/MSN/Skype/AIM/ICQ ) regarding day-to-day activities
Windows 2003,2008,2012 Web & Standard Edition
We will setup new server and make it ready to use.
- Linux – cPanel, Plesk, DirectAdmin, Webmin, Kloxxo, ISPConfig
- Windows – Plesk, Helm, DotNetPanel
- Plain Windows and Linux Servers too are supported
24/7 Hosting Support
24/7 Helpdesk Support
The techs will be online 24×7 and will solve the helpdesk support tickets.
24/7 Live Chat Support
Techs will solve your clients queries on live chat support.
Free Level 3 Senior Admin Consultation
Our Level 3 senior admin can provide suggestion for complex tasks and new technologies on request.
Server Management Heldpesk
You will get access to our 24x7ServerManagement helpdesk.
20 minutes Response Time Guarantee
Most of the tickets are responded in must less time.
4 hour Resolution Time Guarantee
Statistically 95% of the tickets are resolved within 90 minutes.
- WebServer – Apache, IIS, Litespeed, Nginx, Lighttpd
- Database – MySQL, MSSQL
- Email Server – Exim, Sendmail, Qmail, Postfix, MailEnable, SmarterMail
- FTP Server – PureFTPD, Proftpd, Filezilla
- DNS Server – Bind, NSD
- Weekly updates
- Apache,PHP Upgrade
- Configure Backup
- Nameserver Setup
- Backup Restoration
- Disk space issues
- SSL Installation
- DNS Editing
- Mail Server Configuration
- FTP Server Setup
- Google Apps Setup (DNS)
You will get exclusive access to our 24×7 Server Management Helpdesk where you can open tickets and our highly experienced team of senior admins will help you with complex level 3 server administration tasks.
New Server Setup
If you have a new server then we will setup and configure it from scratch making it ready to use.
We can install below modules on the server to increase the security on the server. It will be installed on request.
- mod security – Block Web based attacks like SQL injection etc.
- mod_evasive – DOS, DDOS, and brute force detection and suppression for Apache
- PHP SuHosin – PHP Hardening and Security module
- DNS Hardening – Hide DNS Version and disable DNS recursion
- FTP, HTTP file upload Scan – Pure-ftp and Apache will be configured to scan all uploaded files using ClamAV. This will highly reduce the risk of virus files being uploaded to your server.
LiteSpeed Web Server is the leading high-performance, high-scalability web server. It is a commercial product by LiteSpeedTech.com. Our Server Management Service includes LiteSpeed Server Support at no cost.
We will install following 3rd party software on request. FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules. If you have any other custom requirement then please contact us before signup.
- Server logs will be monitored in case of issues and correct solutions will be applied.
- If any service has problem we will fix it.
We can configure the cPanel Backups, Idera (formerly r1soft) backups or custom backups as per the request.
Below tasks will be performed on request only.
- Clean logs every month
- Complete server scan every month for vulnerability
- Update your server every month ( manual update including kernel )
- Unlimited support tickets
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