Per Server Support Plan is perfect for you if you have small hosting operations with only a few servers and want to outsource IT helpdesk. This plan provides you unlimited support tickets per server. Our experienced support team will take care of your help desk 24/7. Here only the number of domains per server matters, no matter how many support support tickets your clients open. We will use your helpdesk with your company signature and the replies will appear as if it comes from your support department. You will get completely anonymous support. Your end users will never know that your hosting support is being outsourced.
24×7 Per Server Outsourced Helpdesk Support
CentOS versions 5.x, 6.x, Red Hat® Enterprise Linux® versions 5.x, 6.x, CloudLinux 5.x, 6.x, Debian, Ubuntu, FreeBSD
1 hour Response Time Guarantee
Most of the tickets are responded within 25 minutes.
6 hour Resolution Time Guarantee
Statistically 95% of the tickets are resolved within 2 hours.
Unlimited Support Tickets
24/7 Helpdesk Support
The techs will be online 24×7 and will solve the helpdesk support tickets.
Live Chat Support(addon)
Live chat support available for small additional fees.
Support includes installation of following 3rd party software. FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules.
Includes installation and support of commonly used open source scripts like WordPress, Joomla, Drupal, Magento, Open Cart, Prestashop etc.
Note: No coding support. Just server side technical support.
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* Server Management & Live Chat (addon) are not included with these plans. Server Management tasks will be charged separately
** Live Chat addon available at $199/month. Supports unlimited technical chat