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What is outsourced web hosting support? - ServerTechSupport
2 August 2013
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What is outsourced web hosting support?

In outsourced web hosting support the support provided to the clients is handled by an outside company. Companies providing outsourced technical support for web hosts offer support via helpdesk/email, phone, and/or chat (some companies). Outsourced technical support company may be providing support either part time or full time.

Reliable and reputed technical support companies that provides the best client support cover every aspect of the web host’s Server management that ensures a minimum downtime. They should be able to remotely manage all technical issues related to servers that include configuration, optimization and security 24 hours a day, 7 days a week. Control panel configurations can differ according to the operating system and the staff managing it should be fluent with all of them. Quality services can only be provided by companies that hire the qualified engineers who are specifically trained to deliver support in time of emergency. Such staff form the backbone of the company providing dependable, expert IT helpdesk support solution.

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