This Pay Per Ticket Plan is perfect for you if you have small hosting operations with low number of helpdesk support tickets. It will also works perfect if you want to take some time off from your regular routine of handling support tickets. Our experienced support team will take care of your helpdesk. Our pay per ticket support( outsourced helpdesk support ) plan is uniquely designed to support helpdesk tickets for unlimited servers. Here only the number of tickets are charged, no matter how many servers you have. We will use your helpdesk with your company signature and the replies will appear as if it comes from your support department. You will get completely anonymous support. Your end users will never know your server support is being outsourced.
Operating System
CentOS versions 5.x, 6.x, Red Hat® Enterprise Linux® versions 5.x, 6.x, CloudLinux 5.x, 6.x, Debian, Ubuntu, FreeBSD
Ticket Response & Resolution Time
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1 hour Response Time Guarantee
Most of the tickets are responded within 25 minutes.
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6 hour Resolution Time Guarantee
Statistically 95% of the tickets are resolved within 2 hours.
24/7 Helpdesk Support
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24/7 Helpdesk Support
The techs will be online 24×7 and will solve the helpdesk support tickets.
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Level 3 Support
Includes level 3 support for issues like hacking, spamming etc.
Software Installation
Support includes installation of following 3rd party software. FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules.
CMS Scripts Support
Includes installation and support of commonly used open source scripts like WordPress, Joomla, Drupal, Magento, Open Cart, Prestashop etc.
Note: No coding support. Just server side technical support.
| Tickets Slab | Price | Validity | Signup Link |
|---|---|---|---|
| 20 Tickets | $99 | 1 month | |
| 50 Tickets | $199 | 1 month | |
| 100 Tickets | $349 | 1 month | |
| 300 Tickets | $899 | 3 months | |
| 500 Tickets | $1375 | 3 months |
*Unused tickets will not be carried over to next month