This support plan is best for hosting companies having medium load of tickets that doesn’t require dedicated techs. Under this plan the Web Hosting Technical Support Staff is shared between just two companies. This way both companies will get dedicated level of support at low prices.
- CentOS versions 5.x, 6.x
- Red Hat® Enterprise Linux® versions 5.x, 6.x
- CloudLinux 5.x, 6.x
We will setup new server and make it ready to use.
- Linux – cPanel, Plesk, DirectAdmin, Webmin, Kloxxo, ISPConfig
- Windows – Plesk, Helm, DotNetPanel
- Plain Windows and Linux Servers too are supported
24/7 Hosting Support
24/7 Helpdesk Support
The techs will be online 24×7 and will solve the helpdesk support tickets.
24/7 Live Chat Support
Techs will solve your clients queries on live chat support.
Free Level 3 Senior Admin Consultation
Our Level 3 senior admin can provide suggestion for complex tasks and new technologies on request.
Server Management Heldpesk
You will get access to our 24x7ServerManagement helpdesk.
24x7x365 Unlimited Support Tickets
20 minutes Response Time Guarantee
Most of the tickets are responded in must less time.
4 hour Resolution Time Guarantee
Statistically 95% of the tickets are resolved within 90 minutes.
Supported Services and Applications
- WebServer – Apache, IIS, Litespeed, Nginx, Lighttpd
- Database – MySQL, MSSQL
- Email Server – Exim, Sendmail, Qmail, Postfix, MailEnable, SmarterMail
- FTP Server – PureFTPD, Proftpd, Filezilla
- DNS Server – Bind, NSD
- Weekly updates
- Apache,PHP Upgrade
- Configure Backup
- Nameserver Setup
- Backup Restoration
- Disk space issues
- SSL Installation
- DNS Editing
- Mail Server Configuration
- FTP Server Setup
- Google Apps Setup (DNS)
- Apache Optimization – Apache performance optimization by tweaking settings.
- Nginx Installation – Nginx is much faster than Apache
- PHP Configuration – Widely used PHP modules will be enabled for maximum compatibility.
- MySQL Optimization – MySQL performance Optimization using my.cnf and enabling query caching.
- PHP Caching – Optimizes PHP performance through Xcache/Eaccelerator/Memcache script caching.
- Monitoring Apps – We will install MyTOP, Iptraf, and Iftop utilities to easily monitor server performance.
- Process Resource Monitor – monitor and kill processess overloading the server (Optional)
- SPRI ( System Priority ) – control server load(optional)
- CloudFlare Installation
24/7 Server Management
You will get exclusive access to our 24×7 Server Management Helpdesk where you can open tickets and our highly experienced team of senior admins will help you with complex level 3 server administration tasks.
New Server Setup
If you have a new server then we will setup and configure it from scratch making it ready to use.
We can install below modules on the server to increase the security on the server. It will be installed on request.
- mod security – Block Web based attacks like SQL injection etc.
- mod_evasive – DOS, DDOS, and brute force detection and suppression for Apache
- PHP SuHosin – PHP Hardening and Security module
- DNS Hardening – Hide DNS Version and disable DNS recursion
- FTP, HTTP file upload Scan – Pure-ftp and Apache will be configured to scan all uploaded files using ClamAV. This will highly reduce the risk of virus files being uploaded to your server.
LiteSpeed Web Server is the leading high-performance, high-scalability web server. It is a commercial product by LiteSpeedTech.com. Our Server Management Service includes LiteSpeed Server Support at no cost.
We will install following 3rd party software on request. FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules. If you have any other custom requirement then please contact us before signup.
Server Log Monitoring
- Server logs will be monitored in case of issues and correct solutions will be applied.
- If any service has problem we will fix it.
We can configure the cPanel Backups, Idera (formerly r1soft) backups or custom backups as per the request.
Below tasks will be performed on request only.
- Clean logs every month
- Complete server scan every month for vulnerability
- Update your server every month ( manual update including kernel )
- Unlimited support tickets