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Semi Dedicated Hosting Technical Support

This support plan is best for hosting companies having medium load of tickets that doesn’t require dedicated techs. Under this plan the Web Hosting Technical Support Staff is shared between just two companies. This way both companies will get dedicated level of support at low prices.

Operating System

CentOS versions 5.x, 6.x
Red Hat® Enterprise Linux® versions 5.x, 6.x
CloudLinux 5.x, 6.x
Debian
Ubuntu

We will setup new server and make it ready to use.

Control Panel

Linux – cPanel, Plesk, DirectAdmin, Webmin, Kloxxo, ISPConfig
Windows – Plesk, Helm, DotNetPanel
Plain Windows and Linux Servers too are supported

24/7 Hosting Support

24/7 Helpdesk Support

The techs will be online 24×7 and will solve the helpdesk support tickets.
24/7 Live Chat Support

Techs will solve your clients queries on live chat support.
Free Level 3 Senior Admin Consultation

Our Level 3 senior admin can provide suggestion for complex tasks and new technologies on request.
Server Management Heldpesk

You will get access to our 24x7ServerManagement helpdesk.

24x7x365 Unlimited Support Tickets

20 minutes Response Time Guarantee

Most of the tickets are responded in must less time.
4 hour Resolution Time Guarantee

Statistically 95% of the tickets are resolved within 90 minutes.

Supported Services and Applications

WebServer – Apache, IIS, Litespeed, Nginx, Lighttpd
Database – MySQL, MSSQL
Email Server – Exim, Sendmail, Qmail, Postfix, MailEnable, SmarterMail
FTP Server – PureFTPD, Proftpd, Filezilla
DNS Server – Bind, NSD

Linux Management

Weekly updates
Apache,PHP Upgrade
Configure Backup
Nameserver Setup
Backup Restoration
Disk space issues
SSL Installation
DNS Editing
Mail Server Configuration
FTP Server Setup
Google Apps Setup (DNS)

Server Optimization

Apache Optimization – Apache performance optimization by tweaking settings.
Nginx Installation – Nginx is much faster than Apache
PHP Configuration – Widely used PHP modules will be enabled for maximum compatibility.
MySQL Optimization – MySQL performance Optimization using my.cnf and enabling query caching.
PHP Caching – Optimizes PHP performance through Xcache/Eaccelerator/Memcache script caching.
Monitoring Apps – We will install MyTOP, Iptraf, and Iftop utilities to easily monitor server performance.
Process Resource Monitor – monitor and kill processess overloading the server (Optional)
SPRI ( System Priority ) – control server load(optional)
CloudFlare Installation

24/7 Server Management

You will get exclusive access to our 24×7 Server Management Helpdesk where you can open tickets and our highly experienced team of senior admins will help you with complex level 3 server administration tasks.

New Server Setup

If you have a new server then we will setup and configure it from scratch making it ready to use.

Server Security

We can install below modules on the server to increase the security on the server. It will be installed on request.

mod security – Block Web based attacks like SQL injection etc.
mod_evasive – DOS, DDOS, and brute force detection and suppression for Apache
PHP SuHosin – PHP Hardening and Security module
DNS Hardening – Hide DNS Version and disable DNS recursion
FTP, HTTP file upload Scan – Pure-ftp and Apache will be configured to scan all uploaded files using ClamAV. This will highly reduce the risk of virus files being uploaded to your server.

LiteSpeed Support

LiteSpeed Web Server is the leading high-performance, high-scalability web server. It is a commercial product by LiteSpeedTech.com. Our Server Management Service includes LiteSpeed Server Support at no cost.

Software Installation

We will install following 3rd party software on request. FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules. If you have any other custom requirement then please contact us before signup.