One month 24×7 support will be provided under this plan.You can renew next month if you want to continue using our services
cPanel Installation, cPanel Server Security, Fixing cPanel issue, Finding Spammers. We can help you with all these.
cPanel Server Administration, Management & Support
Below are some of the main features of our cPanel Server Management Service, which includes 24/7 server management with full cPanel/WHM Support. Whenever you need any consultation or need any task to be performed on the server or your face any issue with the server. Simply open a ticket in our helpdesk and our server admin on duty will take care of the issue.
Operating System
- CentOS 7.x, 8.x (64 bit)
- AlmaLinux
- CloudLinux 7.x, 8x
If you have new server then we will install cPanel and setup the server.
New Server Setup
If you have a new server then we will install cPanel control panel on it and configure it from scratch making it ready to use for you hosting.
24×7 cPanel Support
We provide 24x7x365 unlimited support tickets. Also No Server issue come with prior notice, that’s why our cPanel Admins are available 24x7x365 to resolve all your server issues
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8 hour Response Time
Most of the tickets are responded within 5 hours
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24 hour Resolution Time Guarantee
Most of the tickets are resolved within 12 hours.
cPanel Management
Below are some of the cPanel specific tasks performed in cPanel Server Management Plan
- Daily/Weekly cPanel updates
- Apache,PHP Upgrade and downgrade
- Backup Configuration
- Nameserver Setup
- Backup Restoration
- Disk space issues
- SSL Installation
- DNS Editing
- Mail Server Setup (exim + courier-imap/dovecot)
- FTP Server Setup (pure-ftpd/pro-ftpd)
- Google Apps Setup (DNS)
Server Optimization
- Apache Optimization – Apache performance optimization by tweaking keep alive, max clients etc. ( Optional: Install Nginx as a proxy for Apache )
- PHP Configuration – Widely used PHP modules will be enabled for maximum compatibility.
- MySQL Optimization – MySQL performance Optimization using my.cnf and enabling query caching.
- PHP Caching modules – Mecached, Opcache.
- Monitoring Apps – We will install MyTOP, Iptraf, and Iftop utilities to easily monitor server performance.
- Process Resource Monitor – monitor and kill processess overloading the server (Optional)
- SPRI ( System Priority ) – control server load(optional)
- CloudFlare Installation
Firewall Setup
Config Server Firewall (CSF) will be installed and configured to do below things.
- Block large number of connections(on request)
- Report user having large number of process or using high memory
- Alert when a script sends large number of emails
- Suspicious file reporting – reports potential exploit files in /tmp and similar directories
- Alert when load average remains high for more than a particular interval of time
- SYN Flood protection ( on requrest)
- Block countries ( on request)
- Port Scan tracking and blocking
- SSH login notification
- SU login notification
- WHM root access notification
- Block IP’s with multiple failed login
24×7 Server Monitoring
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Server Monitoring
Your server will be monitored 24x7x365 at every 10 minutes interval.(*Addon)
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System Integrity Monitor(SIM)
It auto restart the services if they are down to ensure maximum uptime.(Optional)
Refund
If you are not satisfied within first 7 days or first three issues/tickets. Which ever comes first then you can request refund. But no refund will be provided in below cases
- For cPanel installation and setup and/or Server Security tasks no refund will be provided.
- Only one refund per client will be provided. If we provide you refund once. But you signup again later then you are not applicable for refund.
- Only one refund will be provided. If you signup for multiple servers and ask refund for all then only refund of one server will be provided. So signup for just one server first to test our service and if you are satisfied then and then only signup for other servers later.
24×7 Server Management
LEVEL2 and LEVEL3 support.
- Testing/Auditing Server
- Ensuring maximum uptime
- Installing and configuring RAID
- LVM( Logical volume Manager) Setup
- Suggesting New technologies to improve uptime and performance
- write shell script to do task automation
- and other tasks
If you have new server then we will install cPanel and setup the server.
Security Audit
RhHunter and Chkrootkit rootkit scanner will be installed and configured to perform nightly security audits to ensure the server is safe and protected from intrusions and hackers trying to gain access to the server. The softwares will scan the server for rootkits, worms and LKMs and are regularly updated.
Server Security
We can install below modules on the server to increase the security on the server. It will be installed on request.
- mod security – Block Web based attacks like SQL injection etc.
- mod_evasive – DOS, DDOS, and brute force detection and suppression for Apache
- PHP SuHosin – PHP Hardening and Security module
- DNS Hardening – Hide DNS Version and disable DNS recursion
Server Migration
If you are moving accounts from one server to another then we can help you in this. We will migrate all the accounts for you.
Note – cPanel must be installed on both servers and we will require root ssh access for both servers. We don’t migrate data from non-cpanel servers.
Unlimited Server Administration Time
We don’t limit the number of hours that we work on your server. We are going to resolve the issue not matter how much time it takes, without charging any extra fees.
LiteSpeed Support
LiteSpeed Web Server is the leading high-performance, high-scalability web server. It is a commercial product by LiteSpeedTech.com. Our Server Management Service includes LiteSpeed Server Support at no cost.
Software Installation
We will install following 3rd party software on request. FFmpeg, Mplayer, Mencoder, Flvtool2, ImageMagick, Simple Scripts, Sitebuilder, PHP and Perl modules. If you have any other custom requirement then please contact us before signup.
WHM Plugins
- Mail queue manager – Check your mail queue from WHM itself. There will be no need to learn complex exim commands.
- Email Limits per domain – By default WHM only allows you to set email limit globally, not on per account basis. With this plugin you will be able to set email limit per domain. It’s useful when your clients are sending marketing emails.
- Nginx – Nginx will be configured as reverse proxy for Apache. It will make web pages load faster.
Server Log Monitoring
- Server logs will be monitored and correct solutions will be applied.
- If any service has problem we will fix it.
Monthly Tasks
Below tasks will be performed on request only.
- Clean logs every month
- Complete server scan every month for vulnerability
- Update your server every month ( manual update including kernel )
- Unlimited support tickets